ABOUT US & A NOTE FROM THE FOUNDER
Traditionally, the local tobacconist was the place where you would go to pick up your smoking supplies, find out about the latest innovations in the world of tobacco and get expert advice on what to buy. , offering a one-stop shop for all your e-cigarette and vaping supplies. Launched back in July 2013, we’ve come from humble beginnings, but are proud to say we have shipped over a million orders to customers across the globe since then!
Our unwavering focus on customer satisfaction has made us one of the biggest online vape shops in the UK. As of 2021 we have warehouses s. In 2019, we launched our sister site Serenity Store in the United States; a one-stop-shop for quality CBD products designed to offer customers the same hassle-free and reliable shopping experience that we pride ourselves . We’re determined to continue to grow and adapt to stay on top of every change in the fast-moving e-cigarette industry; our product catalogue is constantly evolving, so every time you visit the site you should be able to find something new, whether it be cutting-edge vaping hardware or the latest e-liquid brand to hit the UK scene. Our goal is to give e-cigarette shoppers a place where they could find everything they need at the absolute best prices around.
UKVIA & TPD
The UKVIA is a body in place to communicate between various stakeholders and ensure the vaping industry is understood, regulated, promoted and discussed in a manner which ensures the industry develops in a positive way. The ultimate goal of the UKVIA is to maximise the amount of trusted and researched information surrounding vaping, with the vision of helping more and more of the 6 million smokers in the UK to quit for good. The UKVIA gather information from the growing body of research-based evidence to help the public, the government and the media to form a coherent and objective view on what can be achieved if electronic cigarettes were fully understood for their health-related benefits. Given the exponential rate at which the industry is expanding in the UK, we’re proud to be a part of the regulated growth supported by the UKVIA and their work.
In May 2016, the Tobacco Products Directive, commonly termed TPD, was introduced to regulate the quality and safety of nicotine-containing e-cigarettes in the UK. At the NHale, we ensure all relevant products are TPD compliant and regularly check and review new batches and shipments to ensure the guidelines are upheld. If you’d like to find out more about TPD and the rules that govern e-cigarette use in the UK, the official government guidelines can be found here. The NHale is also a government registered retailer of e-cigarettes in the UK and EEA.
From starter kits to refills to e-liquid, our product range covers everything you could possibly need on your vaping journey, whether you’re a newcomer to the world of e-cigarettes or a long-time vaper. Any product listed on our site has been screened or tested by a member of staff to ensure it is of the quality you’d expect. We’re also officially recognised distributors of all major hardware brands, including SMOK and Innokin. The team actively uses and interacts with all of our products on a daily basis, which over the years has allowed us to develop a rich knowledge of our inventory.
Online is what we do our best so if you need to get in contact, we handle most customer enquiries via our online ticketing system. As one of the biggest vaping retailers in the UK, we find this system to be the most effective in diagnosing and resolving customer queries. If you’d like to get in touch, you can contact our Help Desk by clicking here or on the menu bar at the top of the site. Fill in the short form with some details about your query and hit submit – from there, a member of our customer support team will reach out to you as quickly as possible.
In 2018 alone, we helped over 12,000 customers and resolved 82% of issues in a single response. When surveyed, over 97% of our customers who contacted our support team were happy with how their ticket was resolved. We hold our customers at the forefront of everything we do as they really are the lifeblood of our company. Every decision is made with you, our customer, in mind. If you have any issues or feedback, we encourage you to reach out and let us know!
WHAT DO OUR CUSTOMERS THINK?
If you’d like to see what our customers have been saying about us, all publicly viewable and housed independently on reviews.co.uk.